Return & Refund Policy

Return and Exchange Policy-

Customers can return their order within 15 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The product amount will be credited back to the customer’s bank account, once we have received the products and a quality check is done.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.
For exchange, customers could write to us at spiralwala@gmail.com. The exchange process will be initiated after the confirmation of our team.

The online refund procedure will be initiated within 48 hours once we receive your product.
All online refunds will be credited to your bank account.
On special requests, we could credit the refund amount in the Paytm wallet.
We don’t have a reverse pickup facility yet hence, the shipping charges will be borne by you in case of return.
Customers can directly reach to us through email id- spiralwala@gmail.com or mobile no. mentioned on the website. We will provide the address for product returning on customer’s demand.
We will provide the updates to customers for a refund on their registered Mobile No. and email id.
In case, if the customer doesn’t receive an email from our side he/she can directly Whatsapp us or call us at Mobile No. given on the website.
In case of any query feel free to Whatsapp us at Mobile No. mentioned at the website or email us at spiralwala@gmail.com.